As an Account Executive (AE) at Catalist, you will have a leading role in account support and solutions engineering for a set of Catalist clients. The Account Executive is responsible for overall project management for certain clients and providing account activity updates and participating in solution development.
The ideal candidate will be a highly motivated individual with excellent technical skills, a strong desire to learn new skills, and an interest in progressive politics. Catalist values creativity and problem solving. Our work is on the cutting edge of data-driven politics, and your support will help Democratic candidates and progressive organizations conduct successful advocacy and electoral campaigns.
This position reports to the Director of Client Services and works closely with the Product Management, Analytics and Tech teams.
Responsible for understanding current client needs and delivering Catalist services to meet those needs, translating needs to internal teams to satisfy requests Functions as a client advocate, coordinating project delivery and resolving problems by leveraging internal delivery teams on an as-needed basis; the AE manages and coordinates all steps required for client support Demonstrate a working knowledge of all internal and external Catalist tools and data and products for the purpose of assessing and assisting with Client needs Provide support on the post-sales contracting process, service explanation and coordinating tool set-up, and billing including tracking all state-level syndication Ensures regular and appropriate client communication Oversees all client projects assigned from start to finish; successfully delivers requests on time, accurately, and in a client-friendly format with actionable insights where applicable Backend data support and problem solving Escalates issues and concerns to the Director of Client Services and Director of Product Management as needed Attends Client Services staff meetings to report on and discuss open projects