The Program Analyst position provides support for producing critical information for Chinese American Service League (CASL)’s program planning and decision making using CASL’s Salesforce Case Management system. Reporting to the Manager of Program Impact and Evaluation and working closely with CASL’s leadership and staff, the Program Analyst will be an integral part in developing an integrated data system that seamlessly and securely connects our program impact data in order to generate powerful analytics and visuals so that staff leadership above can make data-informed decisions to improve program outcomes.

The Program Analyst will perform select database management duties at the direction of the Manager of Program Impact and Evaluation that require initiative, independent judgement, and knowledge of CASL’s activities and staff responsibilities.


Assist the Manager of Program Impact and Evaluation in overseeing the development and implementation of vision, policies, plans, procedures, and automated processes for CASL’s Salesforce case management system. Along with maintaining the platform and provide support for integrated and aligned case management tools and assessments, user subscriptions and training. Establish a formal data request process for users that ensures information requests are tracked and completed in a timely manner. Conduct quality control measures and audits to ensure the reliability of data collection, system security and confidentiality is maintained by analyzing data and reports, isolating problems and addressing issues.

Salary: Not listed

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