This person will manage data from the Empower relational organizing software platform. This position will serve as initial point-of-contact for the tech support workflow with individual users and organizations to resolve issues or escalate them to the software engineering team. Additionally, this position will engage in internal data research on usage by individuals and campaigns to identify trends in the data that are actionable and clearly communicate findings to organizations so they can improve their work in-cycle.
Duties Include: • Serve as initial point-of-contact for the tech support workflow with individual users and organizations to resolve issues or escalate them. • Work with client training staff team to ensure they know actionable details about which organizations are failing or struggling, which staff may need assistance, or other important mid-cycle analysis that clients could use to improve their work. • Do periodic client data audits in conjunction with training staff to ensure clients have their accounts set up correctly, user permissions are assigned correctly, and the organizations are using (if not at least aware) of the full feature set available via the software to achieve their organizational goals. • Work with training staff on onboarding new organizations and setting up new accounts. • Periodically assist the software engineering team in creating training materials around feature updates for rollout to clients. • Engage in user feedback collection around the software tool
Salary: $40,000 to $75,000
Location: Madison, WI preferred, but remote possible