The IT Support Specialist is the primary point of support for a majority-remote workforce. The IT Support Specialist supports cloud infrastructure, SaaS applications, end user devices and office networking equipment. The candidate must have experience in a wide variety of IT and cloud systems, and is willing to learn new technology.


  • Deliver timely troubleshooting and support to internal teams
  • Provide technical and administrative guidance to support contractor staff
  • Administer various SaaS applications and cloud infrastructure in addition to a small complement of networking equipment at a DC-area office location
  • Manage inventory of corporate end-user assets
  • Research new technologies and help deploy new IT initiatives across the company
  • Prepare employees for onboarding and offboarding
  • Participate in occasional after-hours, remote maintenance to ensure smooth system updates
  • Professionally communicate internally and externally as appropriate
  • The job profile reflects the assignment of essential job functions, though additional functions may exist. This profile is not designed to cover or contain a comprehensive list of all work activities, duties or responsibilities. TargetSmart reserves the right to assign or reassign work activities, duties and responsibilities as needed for reasonable accommodations and business purposes.


  • 1-3 years IT Support experience in the following areas:
  • Windows Server 2016, Active Directory, Group Policies
  • Office 365, Azure AD
  • Mobile Device Management
  • Windows & MacOS client machines
  • Hosted VoIP
  • Salesforce, Slack and other enterprise cloud applications
  • IT Asset Management
  • Enthusiasm to learn new systems, software, and processes
  • Strong technical aptitude
  • Strong organizational skills
  • Attention to detail
  • Solid communication skills

Salary: Not listed

Location: Washington, DC area

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