Technical Writer

Empower Project | Remote | Short-term

Date Posted

03/29/22

Job Role

IT, Management, Technology

Organization Type

Nonprofit, Technology Provider

Location

Remote

Salary Range

$0-$20,000

How to Apply

Please visit the job posting and follow the directions: https://getempower.com/jobs/tech-writer

Technical Writer

Empower Project | Remote | Short-term

Position Summary

We are looking for a technical writer to create support documentation for our customers about the Empower product. You’ll be responsible for creating a knowledge base that explains everything from the basics of how to use the Empower product to the nitty gritty on how to use our most advanced features. With support from the product/engineering and organizing/training teams, you’ll create this content starting from scratch, giving you the opportunity to shape the voice we use in our technical help content.

You’ll also create content that shares best practices on how to use the Empower product to help our customers maximize the impact of their organizing work, drawing from the research and hard-earned expertise from our organizing and training teams. The content you write will have a direct impact on the success of the organizations we work with, making this a high-leverage opportunity for someone who’s excited about our mission!

Your responsibilities would include:

  • Writing: Creating a complete customer-facing product knowledge base from scratch, from product basics to best practices.
  • Simplicity: Making sure our help content can be easily understood by our customers, who are often non-technical and incredibly busy.
  • Inclusion: Working with our diverse team to create content that is inclusive of our diverse customer base.
  • Communication: Working closely with internal teams to understand and meet documentation requirements and goals.
  • Drive for results: Owning the delivery of a completed knowledge base that our customers can use to increase the impact of their organizing work in Empower.
  • Handing off: Handing off the knowledge base at the end of the project so the product team can keep it updated going forward, including documenting anything the product team needs to know about best practices for ongoing maintenance.

Because we are a small organization, there might be times where you are needed to help out with other responsibilities related to your expertise as well, and we hope that you’ll take initiative to proactively step in where you’re most needed!

Date Posted

03/29/22

Job Role

IT, Management, Technology

Location

Remote

Salary

How to Apply

Please visit the job posting and follow the directions: https://getempower.com/jobs/tech-writer

Position Summary

We are looking for a technical writer to create support documentation for our customers about the Empower product. You’ll be responsible for creating a knowledge base that explains everything from the basics of how to use the Empower product to the nitty gritty on how to use our most advanced features. With support from the product/engineering and organizing/training teams, you’ll create this content starting from scratch, giving you the opportunity to shape the voice we use in our technical help content.

You’ll also create content that shares best practices on how to use the Empower product to help our customers maximize the impact of their organizing work, drawing from the research and hard-earned expertise from our organizing and training teams. The content you write will have a direct impact on the success of the organizations we work with, making this a high-leverage opportunity for someone who’s excited about our mission!

Your responsibilities would include:

  • Writing: Creating a complete customer-facing product knowledge base from scratch, from product basics to best practices.
  • Simplicity: Making sure our help content can be easily understood by our customers, who are often non-technical and incredibly busy.
  • Inclusion: Working with our diverse team to create content that is inclusive of our diverse customer base.
  • Communication: Working closely with internal teams to understand and meet documentation requirements and goals.
  • Drive for results: Owning the delivery of a completed knowledge base that our customers can use to increase the impact of their organizing work in Empower.
  • Handing off: Handing off the knowledge base at the end of the project so the product team can keep it updated going forward, including documenting anything the product team needs to know about best practices for ongoing maintenance.

Because we are a small organization, there might be times where you are needed to help out with other responsibilities related to your expertise as well, and we hope that you’ll take initiative to proactively step in where you’re most needed!

Date Posted

03/29/22

Job Role

IT, Management, Technology

Location

Remote

Salary

How to Apply

Please visit the job posting and follow the directions: https://getempower.com/jobs/tech-writer

Technical Writer

Empower Project | Remote | Short-term

Position Summary

We are looking for a technical writer to create support documentation for our customers about the Empower product. You’ll be responsible for creating a knowledge base that explains everything from the basics of how to use the Empower product to the nitty gritty on how to use our most advanced features. With support from the product/engineering and organizing/training teams, you’ll create this content starting from scratch, giving you the opportunity to shape the voice we use in our technical help content.

You’ll also create content that shares best practices on how to use the Empower product to help our customers maximize the impact of their organizing work, drawing from the research and hard-earned expertise from our organizing and training teams. The content you write will have a direct impact on the success of the organizations we work with, making this a high-leverage opportunity for someone who’s excited about our mission!

Your responsibilities would include:

  • Writing: Creating a complete customer-facing product knowledge base from scratch, from product basics to best practices.
  • Simplicity: Making sure our help content can be easily understood by our customers, who are often non-technical and incredibly busy.
  • Inclusion: Working with our diverse team to create content that is inclusive of our diverse customer base.
  • Communication: Working closely with internal teams to understand and meet documentation requirements and goals.
  • Drive for results: Owning the delivery of a completed knowledge base that our customers can use to increase the impact of their organizing work in Empower.
  • Handing off: Handing off the knowledge base at the end of the project so the product team can keep it updated going forward, including documenting anything the product team needs to know about best practices for ongoing maintenance.

Because we are a small organization, there might be times where you are needed to help out with other responsibilities related to your expertise as well, and we hope that you’ll take initiative to proactively step in where you’re most needed!

Date Posted

03/29/22

Job Role

IT, Management, Technology

Location

Remote

Salary

How to Apply

Please visit the job posting and follow the directions: https://getempower.com/jobs/tech-writer

Technical Writer

Empower Project | Remote | Short-term

Position Summary

We are looking for a technical writer to create support documentation for our customers about the Empower product. You’ll be responsible for creating a knowledge base that explains everything from the basics of how to use the Empower product to the nitty gritty on how to use our most advanced features. With support from the product/engineering and organizing/training teams, you’ll create this content starting from scratch, giving you the opportunity to shape the voice we use in our technical help content.

You’ll also create content that shares best practices on how to use the Empower product to help our customers maximize the impact of their organizing work, drawing from the research and hard-earned expertise from our organizing and training teams. The content you write will have a direct impact on the success of the organizations we work with, making this a high-leverage opportunity for someone who’s excited about our mission!

Your responsibilities would include:

  • Writing: Creating a complete customer-facing product knowledge base from scratch, from product basics to best practices.
  • Simplicity: Making sure our help content can be easily understood by our customers, who are often non-technical and incredibly busy.
  • Inclusion: Working with our diverse team to create content that is inclusive of our diverse customer base.
  • Communication: Working closely with internal teams to understand and meet documentation requirements and goals.
  • Drive for results: Owning the delivery of a completed knowledge base that our customers can use to increase the impact of their organizing work in Empower.
  • Handing off: Handing off the knowledge base at the end of the project so the product team can keep it updated going forward, including documenting anything the product team needs to know about best practices for ongoing maintenance.

Because we are a small organization, there might be times where you are needed to help out with other responsibilities related to your expertise as well, and we hope that you’ll take initiative to proactively step in where you’re most needed!

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