Tools Support Specialist

Catalist | Remote| Remote Possible | Permanent

Date Posted

10/04/21

Job Role

Data & Data Management, Engineer, Technology

Organization Type

Technology Provider, Vendor or Service Provider

Location

Remote, Remote Possible

District of Columbia (DC)

Salary Range

$41,000-$60,000

How to Apply

Catalist offers a competitive salary and a strong benefits package. To apply, please send your resume and cover letter to  with the subject line “Tools Support Specialist.”

Tools Support Specialist

Catalist | Remote| Remote Possible | Permanent

Position Summary

For 14 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. engaged in civic engagement, advocacy, and political campaigns.

Catalist is home to a dedicated, creative team of technologists, data scientists and campaign experts who build best-in class data tools and science. Catalist is committed to using our talents and technology to nurture a vibrant, growing, progressive community.

Principal Duties:

  • Manage operational aspects of client-facing tools, including onboarding, permissions, performance monitoring, and error rates
  • Maintain and update metadata databases underlying Catalist Tools
  • Receive, triage, and respond to tools support issues in service tickets and interact with clients and internal staff as needed to gain an understanding of client issues, use cases, and software tools and services requirements
  • Act as an advanced user of all client-facing Catalist applications and APIs for the purpose of assessing and assisting with Client needs
  • Develop and maintain a conversant, practical understanding of the breadth and use of Catalist data and synthetics
  • Troubleshoot reported issues, resolving them when possible, or escalate to the Technology or Data teams when further intervention is required
  • Assist Account Executives in maintaining appropriate client access to tools and services, maintain contractual limits on application and service usage, and communicate regularly with Account Executives to set client expectations and timelines for resolutions, as appropriate
  • Triage support tickets based upon prioritization set by the product team
  • Work closely with the product team to identify common ticket requests that lend themselves to becoming permanent product enhancements
  • Build, maintain, and analyze reports on client usage of application services, features, and data
  • Oversee all assigned tickets from start to finish, deliver solutions to assigned Client Services tickets on time, and create documentation to support future resolution of similar issues
  • Attend/lead internal meetings to report on and discuss issues and their status

Skills & Experience:

To perform the job successfully, an individual should demonstrate the following:

  • Excellent interpersonal and written communication skills for the purpose of achieving clarity and shared understanding of tasks and issue dispositions and resolution
  • Strong time management skills, with the ability to meet service-level agreements on support ticket dispositions
  • Ability to handle and deliver on multiple simultaneous task assignments
  • Conversant skill with web-based data management tools is required
  • Familiarity with tabular data file formats such as MS Excel, CSV, or TSV is required
  • Familiarity with structured data file formats such as JSON or XML is a plus but not required
  • Basic skill with SQL, bash, python, or reporting software such as Tableau
  • Periscope SQL, Looker, or Domo is a plus but not required
  • Background check required

Education:

A formal degree is not required for this position if equivalent experience is shown. Bachelor’s degree in Mathematics, Science, Engineering, Political Science, or other technical discipline experience preferred.

Salary:

This is a full-time job in Washington, DC. Compensation will range from $55,000-$65,000 per year, commensurate with skills and experience.

Date Posted

10/04/21

Job Role

Data & Data Management, Engineer, Technology

Location

Remote, Remote Possible

Salary

How to Apply

Catalist offers a competitive salary and a strong benefits package. To apply, please send your resume and cover letter to  with the subject line “Tools Support Specialist.”

Position Summary

For 14 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. engaged in civic engagement, advocacy, and political campaigns.

Catalist is home to a dedicated, creative team of technologists, data scientists and campaign experts who build best-in class data tools and science. Catalist is committed to using our talents and technology to nurture a vibrant, growing, progressive community.

Principal Duties:

  • Manage operational aspects of client-facing tools, including onboarding, permissions, performance monitoring, and error rates
  • Maintain and update metadata databases underlying Catalist Tools
  • Receive, triage, and respond to tools support issues in service tickets and interact with clients and internal staff as needed to gain an understanding of client issues, use cases, and software tools and services requirements
  • Act as an advanced user of all client-facing Catalist applications and APIs for the purpose of assessing and assisting with Client needs
  • Develop and maintain a conversant, practical understanding of the breadth and use of Catalist data and synthetics
  • Troubleshoot reported issues, resolving them when possible, or escalate to the Technology or Data teams when further intervention is required
  • Assist Account Executives in maintaining appropriate client access to tools and services, maintain contractual limits on application and service usage, and communicate regularly with Account Executives to set client expectations and timelines for resolutions, as appropriate
  • Triage support tickets based upon prioritization set by the product team
  • Work closely with the product team to identify common ticket requests that lend themselves to becoming permanent product enhancements
  • Build, maintain, and analyze reports on client usage of application services, features, and data
  • Oversee all assigned tickets from start to finish, deliver solutions to assigned Client Services tickets on time, and create documentation to support future resolution of similar issues
  • Attend/lead internal meetings to report on and discuss issues and their status

Skills & Experience:

To perform the job successfully, an individual should demonstrate the following:

  • Excellent interpersonal and written communication skills for the purpose of achieving clarity and shared understanding of tasks and issue dispositions and resolution
  • Strong time management skills, with the ability to meet service-level agreements on support ticket dispositions
  • Ability to handle and deliver on multiple simultaneous task assignments
  • Conversant skill with web-based data management tools is required
  • Familiarity with tabular data file formats such as MS Excel, CSV, or TSV is required
  • Familiarity with structured data file formats such as JSON or XML is a plus but not required
  • Basic skill with SQL, bash, python, or reporting software such as Tableau
  • Periscope SQL, Looker, or Domo is a plus but not required
  • Background check required

Education:

A formal degree is not required for this position if equivalent experience is shown. Bachelor’s degree in Mathematics, Science, Engineering, Political Science, or other technical discipline experience preferred.

Salary:

This is a full-time job in Washington, DC. Compensation will range from $55,000-$65,000 per year, commensurate with skills and experience.

Date Posted

10/04/21

Job Role

Data & Data Management, Engineer, Technology

Location

Remote, Remote Possible

Salary

How to Apply

Catalist offers a competitive salary and a strong benefits package. To apply, please send your resume and cover letter to  with the subject line “Tools Support Specialist.”

Tools Support Specialist

Catalist | Remote, Remote Possible | Permanent

Position Summary

For 14 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. engaged in civic engagement, advocacy, and political campaigns.

Catalist is home to a dedicated, creative team of technologists, data scientists and campaign experts who build best-in class data tools and science. Catalist is committed to using our talents and technology to nurture a vibrant, growing, progressive community.

Principal Duties:

  • Manage operational aspects of client-facing tools, including onboarding, permissions, performance monitoring, and error rates
  • Maintain and update metadata databases underlying Catalist Tools
  • Receive, triage, and respond to tools support issues in service tickets and interact with clients and internal staff as needed to gain an understanding of client issues, use cases, and software tools and services requirements
  • Act as an advanced user of all client-facing Catalist applications and APIs for the purpose of assessing and assisting with Client needs
  • Develop and maintain a conversant, practical understanding of the breadth and use of Catalist data and synthetics
  • Troubleshoot reported issues, resolving them when possible, or escalate to the Technology or Data teams when further intervention is required
  • Assist Account Executives in maintaining appropriate client access to tools and services, maintain contractual limits on application and service usage, and communicate regularly with Account Executives to set client expectations and timelines for resolutions, as appropriate
  • Triage support tickets based upon prioritization set by the product team
  • Work closely with the product team to identify common ticket requests that lend themselves to becoming permanent product enhancements
  • Build, maintain, and analyze reports on client usage of application services, features, and data
  • Oversee all assigned tickets from start to finish, deliver solutions to assigned Client Services tickets on time, and create documentation to support future resolution of similar issues
  • Attend/lead internal meetings to report on and discuss issues and their status

Skills & Experience:

To perform the job successfully, an individual should demonstrate the following:

  • Excellent interpersonal and written communication skills for the purpose of achieving clarity and shared understanding of tasks and issue dispositions and resolution
  • Strong time management skills, with the ability to meet service-level agreements on support ticket dispositions
  • Ability to handle and deliver on multiple simultaneous task assignments
  • Conversant skill with web-based data management tools is required
  • Familiarity with tabular data file formats such as MS Excel, CSV, or TSV is required
  • Familiarity with structured data file formats such as JSON or XML is a plus but not required
  • Basic skill with SQL, bash, python, or reporting software such as Tableau
  • Periscope SQL, Looker, or Domo is a plus but not required
  • Background check required

Education:

A formal degree is not required for this position if equivalent experience is shown. Bachelor’s degree in Mathematics, Science, Engineering, Political Science, or other technical discipline experience preferred.

Salary:

This is a full-time job in Washington, DC. Compensation will range from $55,000-$65,000 per year, commensurate with skills and experience.

Date Posted

10/04/21

Job Role

Data & Data Management, Engineer, Technology

Location

Remote, Remote Possible

Salary

How to Apply

Catalist offers a competitive salary and a strong benefits package. To apply, please send your resume and cover letter to  with the subject line “Tools Support Specialist.”

Tools Support Specialist

Catalist | Remote, Remote Possible | Permanent

Position Summary

For 14 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. engaged in civic engagement, advocacy, and political campaigns.

Catalist is home to a dedicated, creative team of technologists, data scientists and campaign experts who build best-in class data tools and science. Catalist is committed to using our talents and technology to nurture a vibrant, growing, progressive community.

Principal Duties:

  • Manage operational aspects of client-facing tools, including onboarding, permissions, performance monitoring, and error rates
  • Maintain and update metadata databases underlying Catalist Tools
  • Receive, triage, and respond to tools support issues in service tickets and interact with clients and internal staff as needed to gain an understanding of client issues, use cases, and software tools and services requirements
  • Act as an advanced user of all client-facing Catalist applications and APIs for the purpose of assessing and assisting with Client needs
  • Develop and maintain a conversant, practical understanding of the breadth and use of Catalist data and synthetics
  • Troubleshoot reported issues, resolving them when possible, or escalate to the Technology or Data teams when further intervention is required
  • Assist Account Executives in maintaining appropriate client access to tools and services, maintain contractual limits on application and service usage, and communicate regularly with Account Executives to set client expectations and timelines for resolutions, as appropriate
  • Triage support tickets based upon prioritization set by the product team
  • Work closely with the product team to identify common ticket requests that lend themselves to becoming permanent product enhancements
  • Build, maintain, and analyze reports on client usage of application services, features, and data
  • Oversee all assigned tickets from start to finish, deliver solutions to assigned Client Services tickets on time, and create documentation to support future resolution of similar issues
  • Attend/lead internal meetings to report on and discuss issues and their status

Skills & Experience:

To perform the job successfully, an individual should demonstrate the following:

  • Excellent interpersonal and written communication skills for the purpose of achieving clarity and shared understanding of tasks and issue dispositions and resolution
  • Strong time management skills, with the ability to meet service-level agreements on support ticket dispositions
  • Ability to handle and deliver on multiple simultaneous task assignments
  • Conversant skill with web-based data management tools is required
  • Familiarity with tabular data file formats such as MS Excel, CSV, or TSV is required
  • Familiarity with structured data file formats such as JSON or XML is a plus but not required
  • Basic skill with SQL, bash, python, or reporting software such as Tableau
  • Periscope SQL, Looker, or Domo is a plus but not required
  • Background check required

Education:

A formal degree is not required for this position if equivalent experience is shown. Bachelor’s degree in Mathematics, Science, Engineering, Political Science, or other technical discipline experience preferred.

Salary:

This is a full-time job in Washington, DC. Compensation will range from $55,000-$65,000 per year, commensurate with skills and experience.

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