PDI is one of the largest providers of voter data and campaign software solutions in the political market. Thousands of political campaigns and organizations use our products for voter file management, organizing, digital, and fundraising. As we continue to innovate cutting-edge products, we are looking to enhance our customer success team with an experienced part-time trainer who can create and deliver asynchronous and live trainings.
A successful candidate will have experience in the political campaign sector and be comfortable with both live interpersonal interactions and recording training videos. They will work closely with the CSS team and other departments in helping to develop meaningful content that will guide our customers to success.
This is a remote position reporting to the Customer Success Coordinator
The salary range for this part-time role is $35,000 to $46,000 per year.
- 2-3 years of experience using campaign software (PDI or VAN).
- Experience working in electoral politics – at least one campaign.
- Proven experience as a Training Specialist or similar role, with a track record of designing and delivering successful training programs.
- Experience developing asynchronous customer education materials and content (help docs and pre-recorded help videos)
- Experience facilitating and delivering large-scale Zoom meetings, including training or webinars.
- Previous experience building video tutorials or using video capture software.
- Excellent communication and facilitation skills, with the ability to effectively present information to diverse audiences.
- Ability to work independently, manage multiple tasks and projects, and meet deadlines.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to build relationships and collaborate with stakeholders at all levels of the organization.
- Flexibility and adaptability to changing business needs and priorities.
- Assist in leading weekly office hours for customers for problem-solving.
- Assist in the overhaul and update of the entire Help Desk Center.
- Design, develop, and deliver training programs using various modalities, such as classroom training, e-learning, virtual training, and on-the-job training.
- Create engaging and interactive training materials, including presentations, videos, job aids, and other resources.
- Facilitate training sessions for customers at all levels, using effective instructional techniques and adult learning principles.
- Collaborate with subject matter experts, department managers, and other stakeholders to gather information and to ensure training programs are aligned with organizational goals and objectives.
- Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, and make necessary adjustments to improve training outcomes.
- Provide feedback and coaching to learners to enhance their performance and skill development.
- Maintain accurate training records and prepare reports on training activities, participation, and results.
- Stay up-to-date with industry trends, best practices, and new technologies related to training and development.
- Experience in curriculum design, instructional design principles, and adult learning theories.
- Proficient in using training tools and technologies, such as learning management systems, e-learning authoring tools, and virtual training platforms.
- Experience using ZenDesk.
- Previous experience building PDI video tutorials or using video capture software.